Studio CRM (“the Service”) is a cloud-based, software-as-a-service platform operated by Designoo Media Pvt Ltd(“we”, “us”), built to help photography and videography studios manage leads, bookings, event scheduling, team coordination, client galleries, and related studio operations. Access to the Service is provided on a subscription basis under these Terms.
Paid plans are billed on a recurring basis, either monthly or annually, depending on the billing cycle you select at checkout. Subscriptions renew automatically at the end of each billing period using the payment method on file, unless cancelled before the renewal date. You can cancel auto-renewal at any time from within your account; cancellation takes effect at the end of the then-current billing period.
All subscription and add-on fees are exclusive of tax. Goods and Services Tax (GST) is charged additionally at the applicable rate (currently 18%) on top of the listed price, and is shown as a separate line item at checkout and on every invoice.
We may revise subscription pricing from time to time. Any price change will be communicated to you at least 30 days in advance and will take effect only from your next billing cycle — we will never change the price of a subscription you have already paid for mid-cycle.
New studios receive a 7-day free trial with full access to the Service’s features, no payment required upfront. If a paid plan is not purchased before the trial ends, your account is suspended — you will not be silently charged, and no payment is collected without your explicit action to subscribe. Your data is retained during a suspended trial in the same way described under Non-Payment & Suspension below.
All photographs, videos, client records, and other content you upload or create using the Service (“Studio Data”) remain your property at all times. We claim no ownership over Studio Data. Media is stored in Microsoft-backed secure cloud storage provisioned and managed by us on your behalf.
For the purposes of India’s Digital Personal Data Protection Act, 2023 (DPDP Act), we act as the Data Processor and your studio acts as the Data Controller in respect of any personal data (including client and guest personal data) processed through the Service on your behalf.
If a payment fails or a subscription lapses, you are given a 7-day grace period to resolve billing before access to the Service is suspended. During suspension, your media and data are preserved, not deleted. If a suspended account remains unpaid for more than 30 days, we may delete the suspended studio’s media, but only after providing you advance notice. Reactivating your subscription at any point before deletion fully restores access and data. On deletion of originals, gallery thumbnails, face-tagging data and AI-derived insights are retained, and call recordings are archived to Designoo-held storage, so a returning studio’s galleries and trained AI assistants restore intact; a studio may request full erasure of these via the grievance contact.
Following cancellation of your subscription, you have a 30-day window to export your CRM data before it is subject to the deletion terms described above.
The Service’s WhatsApp integration is intended for legitimate, consent-based communication with your own leads and clients. Using the Service to send unsolicited bulk messages, spam, or mass broadcast campaigns is prohibited and may result in immediate suspension of your account.
The Service integrates with third-party providers, including Microsoft 365 (storage), WhatsApp (messaging), and telecom carriers (calling). Availability, performance, and policy changes of these third-party services are outside our control, and we are not liable for outages or limitations originating from them.
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Service is limited to the total fees you paid to us in the 3 months immediately preceding the event giving rise to the claim.
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts in Gurgaon, India.
For any complaints or grievances regarding the Service, please contact us at accounts@designoo.in or +91 95992 37121.
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