Your first payment on any plan is covered by a 15-day money-back guarantee. If you are not satisfied, contact us within 15 days of your payment date and we will issue a full refund — no questions asked — to your original payment method. Refunds are initiated within 5 business days of your request. Reach us via WhatsApp or email at +91 95992 37121 or accounts@designoo.in.
You may cancel a monthly subscription at any time. Access continues until the end of the billing period you have already paid for. Monthly subscriptions are not eligible for a pro-rata refund of the current period.
Your first annual subscription purchase is covered by a 30-day money-back guarantee — if you are not satisfied, contact us within 30 days of purchase for a full refund. Beyond this window, and for any subsequent annual renewal, annual subscriptions are non-refundable.
The 7-day free trial is free of charge — no payment is collected, so there is nothing to refund.
Add-ons (extra users, WhatsApp connections, calling seats, storage, and the white-label domain add-on) are non-refundable once their billing cycle has started.
Approved refunds are issued to the original payment instrument used at checkout and are typically reflected within 5–7 business days, depending on your bank or payment provider.
If you are charged more than once for the same billing cycle due to a technical error, or a payment fails but is still deducted, the duplicate or failed amount is refunded automatically without requiring you to raise a request.
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